Frequently Asked Questions

How can I track my order?
If you opted for Registered Post you can login to your account, and view your tracking number under Shipments. All packages can be tracked via Royal Mail. European customers can check with their local postal service for more specific information.

What is the difference between Registered Post and Standard Post?
Registered post is insured, can be tracked, and must be signed for.

Why does my order status say 'Proof of Address Required'?
Your order requires proof of address, which can be a photo/scan of the credit or debit card itself, or a photo/scan of the top of your credit card statement showing the billing address. We do not need to see any personal financial information, just the address. Please reply to your order confimation email with this information and we'll send your order as soon as we can.

How long will my order take to arrive?
Packages usually arrive sooner than expected, but this cannot be guaranteed.  Please visit the delivery times page for estimated times

Can I send packages to an address that is different to my card billing address?
Unfortunately, We only ship to the billing address of the card. This is one of the requirements of our credit card processor.

What will my package look like?
All our packaging is discreet. Most orders are sent in plain brown, padded envelopes with nothing except stamps and an address label. Larger orders are sent in unmarked boxes. There is never any indication where they have come from.

Do you accept postal orders, western union or bank transfers?
If an order is above €300 (£250) we will accept a bank transfer. Other than that we accept Visa, Mastercard and some debit cards.

Do you offer gift vouchers?
No, we currently do not offer gift vouchers.

Can I pay in Canadian Dollars/Euros/Yen?
All orders are processed in Euros at the exchange rate on the day. You can use the currency convertor on the site to show the prices in your currency, but there may be a small price difference when your order is processed. If you order without using the currency convertor, you will still be charged the Euro equivalent in your local currency.

Can I buy from the shop if I am under 18?
No. You must provide your date of birth when ordering.